Terms of Service

1. Agreement to Terms

By accessing or using Vantage Freight (“the Service”), operated by Vantage Freight (“we”, “us”, or “our”), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you may not use the Service. The Service is a cloud-based Transportation Management System (TMS) designed for carriers, brokerages, and freight logistics companies.

2. Early Access & Continuous Improvement

The Service is currently in an “Early Access” phase. This means we are actively developing new features and optimizing performance based on your feedback.

While we utilize industry-standard data backup and redundancy measures to protect your information, the Service is provided on an “as-is” basis. We cannot guarantee 100% uptime or error-free operation during this phase. We recommend maintaining your own copies of critical source documents (such as bills of lading) as a best practice. By participating in Early Access, you acknowledge that minor service interruptions may occur as we deploy improvements.

3. AI-Assisted Features

The Service incorporates artificial intelligence (“AI”) to assist with tasks such as data entry suggestions, document parsing, and operational insights. While we strive to make these features as accurate as possible, AI-generated content is provided for informational and convenience purposes only and may not always be complete or correct.

You are responsible for reviewing and verifying any AI-generated output before relying on it for business decisions, financial records, or regulatory compliance. We do not guarantee the accuracy of AI-assisted features and shall not be liable for any errors, omissions, or losses resulting from reliance on AI-generated content.

4. Eligibility

You must be at least 18 years of age and have the legal authority to enter into this agreement on behalf of yourself or the organization you represent. By creating an account, you represent and warrant that you meet these requirements.

5. Account Registration

To use the Service, you must create an account with a valid email address and secure password. You are responsible for maintaining the confidentiality of your credentials and for all activities conducted under your account. You must notify us immediately of any unauthorized use.

6. Multi-Tenant Environment

The Service operates as a multi-tenant platform. Each organization (“Tenant”) has its own isolated workspace. Account administrators are responsible for managing user access and permissions within their tenant. Data belonging to one tenant is not accessible to other tenants.

7. Acceptable Use

You agree not to:

1. Use the Service for any unlawful purpose or in violation of any applicable laws or regulations;
2. Attempt to gain unauthorized access to any part of the Service or its underlying infrastructure;
3. Interfere with or disrupt the integrity or performance of the Service;
4. Upload or transmit malicious code, viruses, or harmful data;
5. Resell, sublicense, or redistribute the Service without our written consent;
6. Use the Service to store or transmit content that infringes on intellectual property rights.

We reserve the right to suspend or restrict your access to the Service, without prior notice, if we reasonably believe you are in violation of these Terms. We will make reasonable efforts to notify you of the reason for suspension and, where possible, provide an opportunity to remedy the violation.

8. Intellectual Property

Vantage Freight retains all right, title, and interest in and to the Service, including all software, designs, workflows, documentation, and related intellectual property. This Agreement does not grant you any intellectual property rights in the Service or its components, except for the limited right to access and use the Service as authorized by these Terms.

You acknowledge that the Service and its components are protected by copyright and other applicable laws. You may not copy, modify, reverse engineer, decompile, or create derivative works based on the Service or any part thereof.

9. Data Ownership & Security

You retain full ownership of all data you enter into the Service. We do not claim ownership of your customer lists, financial records, or operational data. By using the Service, you grant us a non-exclusive, royalty-free license to process your data solely for the purpose of providing, maintaining, and improving the Service. We may also use anonymized, aggregated data for analytics and product improvement purposes.

We employ industry-standard security measures, including encryption in transit and at rest, to protect your data. The Service is hosted on trusted infrastructure providers (Vercel and Supabase) with daily automated backups. However, you remain responsible for the accuracy of the data you input.

10. Service Availability & Updates

We use commercially reasonable efforts to maintain high availability of the Service. However, downtime may occur due to scheduled maintenance or factors beyond our control (such as internet service provider failures).

We will aim to provide at least 24 hours' notice for scheduled maintenance that may impact access. We are not liable for downtime caused by factors beyond our reasonable control, including but not limited to: internet outages, third-party service failures, natural disasters, acts of government, pandemics, war, terrorism, labour disputes, or other events beyond our reasonable control (collectively, “Force Majeure Events”).

11. Subscription and Billing

Access to the Service may be subject to subscription fees as outlined on our pricing page. Fees are billed in advance on a monthly or annual basis. All fees are non-refundable unless otherwise specified. We reserve the right to modify pricing with 60 days' written notice. Price changes will not apply retroactively to subscription periods already paid for.

12. Termination

Either party may terminate this agreement at any time. Upon termination, your access to the Service will cease. We will retain your data for 30 days following termination, after which it may be permanently deleted. You may request a data export in machine-readable format (CSV or JSON) prior to termination by contacting hello@vantagefreight.ca.

13. Limitation of Liability

The Service is provided “as-is” without warranty of any kind. To the maximum extent permitted by applicable law, Vantage Freight shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, whether incurred directly or indirectly, arising from your use of the Service. This includes, without limitation, damages arising from bugs, data loss, service interruptions, or inaccuracies during the beta period. Our total liability shall not exceed the fees paid by you in the twelve months preceding the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless Vantage Freight and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising out of your use of the Service or violation of these Terms.

15. Dispute Resolution

In the event of a dispute arising from or relating to these Terms or the Service, the parties agree to first attempt to resolve the dispute through good-faith informal negotiation. Either party may initiate this process by providing written notice to the other party describing the dispute and proposed resolution.

If the dispute cannot be resolved through informal negotiation within thirty (30) days of the initial notice, either party may pursue mediation administered by a mutually agreed-upon mediator in Alberta, Canada. The costs of mediation shall be shared equally between the parties.

If mediation is unsuccessful or if either party declines mediation, either party may then pursue the dispute in the courts of Alberta, Canada, in accordance with the governing law provisions of these Terms.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

18. Changes to Terms

We may update these Terms from time to time. When we do, we will revise the version date at the top of this page and notify you through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

19. Contact

If you have questions about these Terms, please contact us at hello@vantagefreight.ca.